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Your Satisfaction, Our Commitment

At PartsOnClick, your satisfaction is our unwavering priority. We’ve revamped our return policy to offer you the most convenient and modern experience possible. We deeply appreciate your trust and continued support.

Products Eligible for Return

• The product must be returned with the original packaging, sealed, and unopened.
• If the product has been used, or the product’s original packaging was opened, we will decline the refund and return the product to you unless there is a manufacturing defect.
• If the product is not functioning due to a manufacturing defect, all original accessories must also be returned.

Clear-Cut Exclusions

We respect your decisions, and that’s why we clarify certain scenarios for your understanding:

• If you’ve confirmed product details with our sales agents, such as through pictures, specifications, and part numbers, and later decide to change your mind after purchase, we regretfully cannot accept returns. Your initial confirmation holds final weight, ensuring transparency in our transactions.
• Similarly, if a product has been specially ordered from our channel partner at your request, we won’t be able to process a return unless a manufacturing issue is evident. This approach is taken to maintain the integrity of our offerings and ensure a seamless experience for all parties involved.

No Returns for Electrical and Electronics Parts

Please note that we do not accept returns for electrical and electronics parts. These items are excluded from our return policy due to the nature of the products and associated safety considerations.

Terms and Conditions for Accepting Returns

• The product must be returned with the original packaging, sealed, and unopened.
• If the product has been used, or the product’s original packaging was opened, we will decline the refund and return the product to you.
• For all products with a warranty, customers must contact the manufacturer for warranty-related issues. Such products are not eligible for returns on PartsonClick.ae.
• A product will not be accepted as returned until the customer is notified that it is accepted for return.
• Shipping and COD fees are non-refundable once the item is delivered to you unless there is a manufacturing defect.

Return Window

Unless otherwise specified, PartsonClick.ae offers a return window of five (5) days from the date of receipt of the shipment by you, in case of returnable products.

Process Upon Receiving Return Request

It may take up to one week, depending on your location, for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to be credited to your original payment method. The refund is subject to the condition of the returned product.

General Conditions Applicable to All Returns

PartsonClick.ae reserves the right to return a product to the customer if the returned product does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In case a product is declined for a return request at any stage, we will make two (2) attempts to deliver the product back to the customer. If these attempts are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can request another delivery attempt within three (3) business days. If no such request is received, the item will be sent for liquidation, and the customer won’t be able to request delivery of the product again.

Important Notice: Fitment and Product Information

Fitment and Product Details Confirmation: The information, including images, weight, replacement part numbers, and vehicle fitments on our website, is intended for reference purposes only. We strongly advise confirming fitment and product details with our dedicated support team by providing them with the chassis number.

Unforeseen Circumstances and Pricing: While we make every effort to provide accurate stock information and competitive pricing, please be aware that product availability and prices may be subject to change due to unforeseen circumstances. We appreciate your understanding and flexibility in such situations.

Order Cancellation Rights: We reserve the full rights to cancel any order in the event of unforeseen circumstances or inventory issues. Although we strive to fulfill every order, circumstances beyond our control may necessitate order cancellations. Please be assured that such actions are taken with the utmost consideration for your best interests.

Frequently Asked Questions for Return Refunds

Q1: HOW DOES PARTSONCLICK.AE HANDLE REFUNDS AFTER RETURNING THE ITEM?

After we collect the item from you, it undergoes a thorough inspection. Once it passes quality control, the refund is initiated to the original payment source as follows:

• *Credit Card/Debit Card payments will be refunded to the same source.
• *Cash on Delivery payments will be credited to your PartsonClick wallet or bank account.
• *PartsonClick credits/Gift Cards will be refunded to your PartsonClick wallet.

Q2: WHAT IF I PAID WITH CASH?

Cash payments will be credited to your PartsonClick wallet. If the amount exceeds a certain limit, it can be transferred to your bank account.

Q3: I USED A BUY NOW PAY LATER OPTION. WHEN CAN I EXPECT THE REFUND?

For Buy Now Pay Later (BNPL) payments, the refund will be transfer to same payment source (eg: Tabby/Tamara).

Q4: WILL I GET A COMPLETE REFUND IF THE ITEM IS RETURNED IF I HAVE PAID FOR THE ORDER USING THE ‘CREDIT CARD EMI’ PAYMENT OPTION?

Yes, you will receive a complete refund to the extent of the EMIs paid (if any) in case the order is returned. However, banks may charge some refund or pre-closure charges.

Q5: CAN I GET A REFUND FOR THE ITEM THROUGH ANY OTHER MODE IF I HAVE PAID USING THE ‘CREDIT CARD PAYMENT OPTION?

No, the refund for an order placed using the ‘Credit Card/Debit Card’ payment mode can only be done to the credit card/debit card from which the payment was made.

Q6: HOW CAN I STAY UPDATED ON MY REFUND STATUS?

To check the status of your refund, please visit your PartsonClick account or write to [email protected] for the latest update.

Q7: WHY HAVE I ONLY RECEIVED A PART OF THE REFUND AMOUNT?

Refunds are processed item-wise, and you may see a part of the amount refunded while the remaining refund amount is still being processed. Additionally, shipping and COD fees are non-refundable once the item is delivered to you.

Q8: MY REFUND STATUS IS NOT SHOWING AS “APPROVED/DECLINED.” WHAT SHOULD I DO?

If your refund status is not showing as “Approved/Declined” in your account, and the processing time for your payment method has passed, you can contact us for further assistance.