How can we help you?
Frequently asked questions
We currently offer same-day delivery in Dubai, subject to certain conditions. For details and eligibility, please reach out to our support team. All other deliveries are guaranteed from the next day.
If you're unable to find the specific parts you're looking for, please send your requirements along with the VIN/Chassis number to our team. We'll provide you with a custom quotation tailored to your needs.
Yes, orders above 100 AED qualify for free delivery. It's our way of ensuring a cost-effective and convenient shopping experience for our customers.
Yes, we provide order tracking services. Once your order is dispatched, you will receive tracking information to monitor the status of your delivery.
No, we cater to a wide range of car models beyond German and American brands. Feel free to send us your inquiry, and with our extensive supplier network, we can source parts for almost any car model at competitive prices.
We prioritize quality, and our product range includes both genuine and aftermarket parts. Each product listing specifies its authenticity, ensuring transparency in your purchase.
We accept a variety of payment methods, including Easy monthly payment options like TABBY / TAMARA, major credit cards, online payment gateways, Cash on delivery and other secure options. Our checkout process is designed to be convenient and secure for our customers.
Yes, we have a hassle-free return policy. If a product doesn't meet your expectations, you can initiate a return within a specified period. Check our Returns and Exchanges policy or contact our support team for assistance.
After sale support
We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to phone us and we can arrange collecting the item and sending you a replacement as quick as possible.
If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. You could also check your emails incase you missed our call and we have emailed you to inform you. We will aim to get this resolved as quickly as possible.
Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, that if you placed the order past 3pm it will take an extra working day. Please also ensure you keep your phone handy as it’s possible a courier may be in touch to ask for more detailed directions. You’re more than welcome to call us and we can investigate if there is a reason for the delay.
Product help
No worries – we're here to help! Feel free to reach out to us on WhatsApp at +971524929646. Simply share your chassis number and requirements, and our knowledgeable team will guide you through the process, ensuring you get the right part for your project. Happy DIY-ing!
If you're uncertain about the product's fitment for your needs, we recommend reaching out to our support team. Simply contact us with your specific requirements and chassis number, and our dedicated team will guide you to ensure you get the right product for the job. Your satisfaction is our priority, and we're here to assist you every step of the way.
For optimal performance, Jeep recommends replacing the air filter every 15,000 to 30,000 miles. Please refer to your vehicle's manual for precise intervals.
No worries – the noise is pretty common during the initial break-in period. It should chill out after a few days of driving. If not, hit us up on partsonclick.ae/contact-us/ and we'll sort you out.
